We like hearing from readers. Whether you have spotted a mistake, want to suggest something we should cover about Royal Express: Hold and Win, or are reaching out about a partnership, the team reads every message.
How to reach us
Email is the way to contact us: [email protected]. There is no phone line and no live chat - a single inbox, watched by the people who actually write the site, gets you a real answer faster than a support queue would.
What we respond to
- Corrections. If a figure looks wrong - an RTP, the maximum win, a bonus detail - tell us. We will check it against Playson’s specification and independent databases and fix it if it is off. Accuracy is the whole point of the site, so these messages go to the front of the line.
- Feedback and suggestions. Something unclear in the review or strategy guides, or a question we have not answered? Let us know and we will consider it for an update.
- Partnerships and press. For commercial enquiries or media questions, email the same address and mark it clearly so we can route it properly.
Response time
We aim to reply within two to three business days. Corrections tend to be handled fastest because they affect what other readers see. If your message is time-sensitive, say so in the subject line.
What we cannot help with
This is important: we are an independent review site, not a casino and not Playson. We do not run any gambling account, and we cannot help with deposits, withdrawals, bonuses, verification, locked accounts or any other real-money issue. If you have a problem with an account, you must contact that casino’s own support team - they are the only people with access to it. Emailing us about it will only cost you time, because there is genuinely nothing we can do from here.
A word on responsible play
Royal Express is 18+ real-money entertainment, not a way to earn. If gambling has stopped being fun, or you are worried about your own play or someone else’s, free and confidential help is available right now - you do not need to wait for us to reply. Reach out to BeGambleAware, GamCare, or Gamblers Anonymous. For more about who we are and how we work, see our about page and methodology.